ITSM benefits your IT team, and service management principles can improve your entire organization. When technology works well it feels like magic, but in reality, it’s a reflection of the hard work of the teams that use it. We’ve all seen technology get in the way and create unnecessary complexity or frustration. It empowers end-users and automates mundane work, so everyone gets more time to focus on what matters most to them.
Good ITSM software helps IT reach others in their organizations with cross-team collaboration.
ITIL MANAGER HOW TO
Successful IT teams build their approach from frameworks like ITIL (the Information Technology Infrastructure Library), but are careful to think about how to adapt processes that will resonate with their customers.įinally, software and technology should support a team’s practices and amplify their impact. No matter how respectable the source, it’s insufficient to simply “copy and paste” another organization’s set of standards and hope they will work in your unique environment. The team is at the center of ITSM processes and technologies.Īfter focusing on the strength of the IT team, it’s possible to develop the unique practices and capabilities to provide value to the organization. Because IT teams enable productivity and digital transformation, strong IT teams are critical to strong organizations. Rather than answering to rules imposed by a tiered reporting structure or rigid process, IT teams can make informed decisions about things like adopting SLAs and which software to implement. They must feel valued and empowered to make a difference in the organization. IT teams should be continually learning and improving. We've even created a team playbook to provide tools that help teams improve the way they work.
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